Refunds and cancellations

Eligibility

Refunds apply to deposits and fees paid for Vision Prismcore professional engagements (briefings, assessments, scorecard workshops, and shift reviews). This policy does not cover software licences or physical goods, which we do not sell.

Timeframe

Cancellation requests must be sent in writing to info@vision-prismcore.click at least five business days before the scheduled session for a full deposit refund, unless work has already started.

Full and partial refunds

If you cancel five or more business days before the session and we have not begun chart preparation, the deposit is refunded in full. Cancellations inside five business days receive a partial refund of 50% of the deposit, reflecting preparation already underway. After the session is delivered or the written pack is sent, fees for completed work are non-refundable.

Non-refundable items

Third-party room hire arranged at your request, and travel booked outside Greater Bangkok with your approval, are non-refundable once purchased.

Work already started

If chart preparation or desk review has begun, we invoice for work completed at a reasonable portion of the engagement fee and refund any unused deposit balance.

Rescheduling and no-shows

You may reschedule once at no charge with at least three business days’ notice. Later reschedules may incur a ฿3,000 administrative fee. If your attendees do not join a confirmed session without notice, the session fee is due in full.

Refund process and method

Approved refunds are processed within ten business days to the original payment method. Bank transfer refunds inside Thailand may take additional clearing time depending on your bank.

Contact

Refund requests: info@vision-prismcore.click or 026926818. Include the engagement name and invoice or confirmation reference.